Frequently Asked Questions

Asset Recovery is the process of researching, identifying, verifying, and pursuing money that may be owed back to the person it belongs to. That money is often not paid out automatically, and it can go unclaimed simply because no one told the owner it existed.

Eligibility depends on the specific circumstances of your situation and can only be confirmed after research and verification. The only way to know for sure is to let us review your situation, which is exactly what we do once you reach out.

Yes, you're always entitled to pursue a potential recovery directly yourself, at no cost. That said, the process is often more involved than it appears. Other parties with a legal interest may be entitled to be paid first, in an order determined by priority and applicable law, and identifying whether any such claims exist requires careful research. This is exactly what we specialize in — confirming what competing claims, if any, exist, and helping ensure your claim is filed accurately so you receive the full amount you're entitled to.

Nothing upfront. Our fee is 20% of the funds we actually recover on your behalf. If we don't recover anything, you don't owe us anything.

We understand the skepticism — unfortunately, these situations do attract bad actors. Asset Recovery is a legitimate, regulated process rooted in laws that require money to be returned to the people it belongs to. We encourage you to ask questions, take your time, and read any agreement carefully before signing. We simply offer to take that burden off your shoulders and handle it for you. Jaarstin Surplus Solutions, Inc. is also a BBB Accredited Business, so you can independently verify our company information. View Our BBB Accreditation.

It varies by situation, and depends on factors outside our control, including whether other parties also have a claim to the funds. Some cases resolve in a couple of weeks while others may take a couple of months. We'll give you an honest, updated estimate once we've reviewed your specific situation.

You are always welcome to work with an attorney, and in some cases it may be the right choice for you. Jaarstin Surplus Solutions is not a law firm and does not provide legal advice. One thing to keep in mind: attorneys who handle these kinds of claims typically charge a contingency fee that runs well above our 20%, often a third or more of the funds recovered. We research and file claims on your behalf at a lower rate; if your situation involves a legal dispute, we'll let you know so you can seek appropriate legal counsel.

To get started, we generally just need your name, contact information, and — if JSurplus reached out to you — any reference number provided. If we identify something worth pursuing, we'll walk you through what additional documents (like ID verification) are needed.

That's common — several companies conduct Asset Recovery research for situations like this. You're never obligated to work with any particular company, including us. We'd encourage you to compare terms, ask about the fee percentage, and choose whoever you feel most comfortable with.

We're sorry for your loss. In many cases, yes — money owed to someone who has passed away typically becomes part of their estate, and a surviving family member (such as an heir, next of kin, or the estate's executor or administrator) may be able to claim them. What's required varies by state and by whether the estate went through probate, but it often includes documents like a death certificate, proof of your relationship to the person owed the funds, and paperwork showing you're legally authorized to act on the estate's behalf. As part of your Client Package process, we can help you understand what's needed in your specific situation. We're not a law firm, so if the estate is complex or contested, we may also recommend speaking with a probate attorney.